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Deposit Management

If you are collecting security deposits from Bookingcom or direct booking reservations, you can automate this process using Your Porter App. This feature is very beneficial if you want to protect your listing from possible damage or misuse by the guests.

Auto Deposit Management works with the reservations, which you handle the credit card data with Stripe.

You can include all or some of your listings to your auto-deposit rule. Please note that one listing can have only one deposit rule.

Automated Deposit Flow

  1. You receive a new reservation from Bookingcom or your direct booking website created by Your Porter App
  2. Guest submitted a valid credit card
  3. Depending on your settings, we authorize/charge the deposit X days before the check-in
  4. You receive a notification email with a link for deposit management page
  5. If nothing is reported, we will release the deposit Y days after check-out
  6. You receive an email after we release, partly or entirely capture the deposit.

Creating the Deposit Rule

In order to create an auto deposit rule, you can go to Menu > Deposit Management > Create Deposit Rule. Here, you have two options:

Deposit Type

  • Authorize: Stripe will put a hold on the credit card for deposit.
  • Charge: The deposit will be transferred to your Stripe account. Please keep in mind that Stripe may charge a transaction fee for this option.

Deposit Amount

You can set a different amount for each listing according to your business needs. Currency and amount are editable for all listings.

Authorization Date

Set how many days before check-in you want to keep the deposit.

Release Date

Set how many days after check-out you want to release the deposit. You can release the deposit manually before this deadline. In case of an incident, you can capture the whole amount or a part of the deposit.

Managing the Deposit

Using the link you receive in the notification email, you can manage your deposit manually if required. Otherwise, the usual flow described above will be applied automatically. You can release a deposit manually before its release date or capture and charge a custom amount when necessary.

Guest Arrival Form

Your Porter App's Guest Arrival Form helps you to collect necessary information before your guest's check-in. This information can be anything like their estimated arrival time, contact details, special notes or a full list of guests. In addition to that, you may want to ask a few questions or offer extra services through our Guest Arrival Form.

Guest Arrival Forms are fully personalized for each guest and can be editable according to different operational needs.

The best practice of using a Guest Arrival Form would be including it in one of your automated pre-check-in messages with Your Porter App.

Creating the first Guest Arrival Form

In order to create a Guest Arrival Form, you need to go to the Messaging > Message Automation > Guest Arrival Form > Add New Guest Form section.

After that, you need to decide on the details of your arrival form. Firstly, you need to name your form in the first section. Please keep in mind that this will not be seen by your guests.

Title and Description

Form Title and the Description is the first thing your guests will see in your form. Using a catchy title and an explanatory description will increase the interaction of your guest with the guest form. You can take a look at the screenshots below for the related sections and how your form will look like.

Editing Title and Description in Guest Form
Title and Description in Guest Form

Arrival Information

Asking for arrival information will help you organize a better check-in for your guests. You can ask your guests about their type of arrival. This feature might be useful for big cities. If a type of arrival is irrelevant to your location, you can remove it from your Guest Form.

Arrival Type Check-in Time
Flight Optional check-in update with Markup
Car Updates Check-in time on timeline
Walk Updates Check-in time on timeline
Train Optional check-in update with Markup
Ferry Optional check-in update with Markup
When your guests enter their flight number in their form, Your Porter App also tracks the flight status on the day of arrival and shows on the timeline.

Default Questions

Planned check-out time, actual email address (as most channels mask the real email addresses) and additional notes are our default questions. You can still opt-out to ask those questions but we think that you will keep them in your Guest Form. The planned check-out time which will be submitted on the form will automatically update the check-out time of that reservation in your timeline.

Guests can only enter check-out time within your Airbnb listing's check-out rules shown on top of each Guest Arrival Form.
Editing Default Questions in Guest Form
Default Questions in Guest Form

Custom Questions

If you want to ask particular questions or offer extra services via Guest Arrival Form, you can add Custom Questions. Here are some ideas about custom questions:

  • Are you bringing any pets?
  • Do you need an airport transfer for $75?
  • Did you read the house rules and accept?
Editing Custom Questions in Guest Form
Custom Questions in Guest Form

Guest List

If you need to collect or submit the full guest list for each reservation. You can ask for the guest list using Guest Arrival Form. You can choose which information to require for each guest. The form only allows submitting a max number of guests according to the limit in the reservation. Here is the data you may want to ask for each guest staying at your property:

  • Full Name
  • Date of Birth
  • Nationality
  • Country of Residence
  • Pasaport/ID Number
Editing Guest List Questions in Guest Form
Guest List Questions in Guest Form

After you are done with all of these settings above, you can click on the ‘Save’ button to create your Guest Arrival Form.

Please keep in mind that after the guest submits the form, you will be able to view all of the information by going to the reservation details from the Timeline or Reservations Calendar.

Add the Guest Arrival Form to your message template

When you have completed the Guest Arrival Form, you need to include it in a message template in order to send it automatically to your guests. If there is a message automation rule which uses a template with a Guest Arrival Form inside, your guests will automatically receive the link to the form inside the message.

In order to add your form to your message template, please go to the Messaging > Message Automation > Message Templates section and click on the template you want to edit. After that, click on the Add Guest Form button and choose a Guest Form you created before.

Adding Guest Arrival Form to Message Templates

Preview & Edit Guest Arrival Form

You can always preview your Guest Arrival Form after creating it by going to the Messaging > Message Automation > Guest Arrival Form > Preview section for the related form.

Moreover, it is possible to edit your Guest Arrival Forms later by going to the Messaging > Message Automation > Guest Arrival Form > Edit section.

Guest Arrival Form

Collecting Auto Payments

If you’ve already linked your Stripe account to Your Porter App, you can collect auto payments through Your Porter App for the Bookingcom reservations.

Whenever you receive a new reservation on Bookingcom, we’ll create a customer account on your Stripe account.

Using your Stripe account, we automatically store the credit card details if they are valid. You can charge your guest's credit card according to your cancellation policies.

Also, you can create an auto-payment rule for your Booking.com guests, and we will charge them automatically according to your rules. You can update your settings if you go to Menu > Booking.com > Prices and Payments section.

Collecting Auto Payments

Most of our users have a non-refundable period, and we charge the guest once we are in the non-refundable period. If a guest books within the non-refundable period, we charge the card immediately.

Collecting Auto Payments

Visual Settings

You can alter the contact details, such as contact name, address, phone number, and email in this section. Your visitors will be viewing this information in the footer of your website.

About Us & Social Media Accounts

You can activate or deactivate the ‘About Us’ section on your website by going to Menu > Website Builder > Edit Website > About Us page. Also, you can determine some details, such as Title, Image, About Text, Show Airbnb Superhost Badge, Show Airbnb Reviews, Show Bookingcom Reviews.

Please keep in mind that only the number of reviews will be shown on your website when you activate them.

You can also add your social media accounts, such as Instagram, Facebook, LinkedIn, and Twitter, to the footer of your website by going to Menu > Website Builder > Edit Website > About Us page. To do so, you just need to add the link of the related page to this section.

Additional Pages

Lastly, you can add some more pages to your website other than listings and about us pages, such as ‘Terms And Conditions’ by going to Menu > Website Builder > Edit Website > About Us page. To do so, just click on this option and write down your terms & conditions as you wish.

Please do not forget to click on ‘Save’ button when you edit something for your website.

Adjusting Rates & Taxes

You can go to this section by going to Menu > Website Builder > Edit Website > Rates & Payments page. This section includes the payment information for your website and it’s the same page you have during creating your website. You can edit the mark-up rate and payment plan in this section.

Adjusting Rates & Taxes

The mark-up rate is the rate that you want to add on top of your Airbnb prices. For instance, if you put 10% on top your of your prices which is USD 100 on Airbnb, your guests will pay USD 110 to book your place through your direct booking website.

There are two options to get bookings on your website: Get email inquiries or accept online payments.

Email inquiries work like Airbnb inquiries. You will receive an email regarding the reservation from your guest. After that, you need to handle the payment if you accept it or simply reject the request.

If you would like to get direct bookings and accept online payments, you need to link your Stripe account since the payment will be handled by Stripe. This option will give your guests the opportunity to book your place instantly. You can add your Stripe account by clicking on the ‘Add New Stripe Account’ if you haven’t already added it to your account.

Also, you can decide on your pre-payment plan and final payment if you want to accept online payments. For instance, you can charge your guests 50% of the payment first, and then receive the rest of it 15 days before check-in date.

Taxes

You can collect additional taxes from your website. You just need to enter the name and the amount of the tax required. In order to set up taxes, please go to Menu > Website Builder > Edit Website > Taxes.

Adjusting Rates & Taxes

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