• How to use Your Porter App

    HOW TO

    Setup and Use Your Porter App efficiently

Guest Arrival Form

Your Porter App's Guest Arrival Form helps you to collect necessary information before your guest's check-in. This information can be anything like their estimated arrival time, contact details, special notes or a full list of guests. In addition to that, you may want to ask a few questions or offer extra services through our Guest Arrival Form.

Guest Arrival Forms are fully personalized for each guest and can be editable according to different operational needs.

The best practice of using a Guest Arrival Form would be including it in one of your automated pre-check-in messages with Your Porter App.

Creating the first Guest Arrival Form

In order to create a Guest Arrival Form, you need to go to the Messaging > Message Automation > Guest Arrival Form > Add New Guest Form section.

After that, you need to decide on the details of your arrival form. Firstly, you need to name your form in the first section. Please keep in mind that this will not be seen by your guests.

Title and Description

Form Title and the Description is the first thing your guests will see in your form. Using a catchy title and an explanatory description will increase the interaction of your guest with the guest form. You can take a look at the screenshots below for the related sections and how your form will look like.

Editing Title and Description in Guest Form
Title and Description in Guest Form

Arrival Information

Asking for arrival information will help you organize a better check-in for your guests. You can ask your guests about their type of arrival. This feature might be useful for big cities. If a type of arrival is irrelevant to your location, you can remove it from your Guest Form.

Arrival Type Check-in Time
Flight Optional check-in update with Markup
Car Updates Check-in time on timeline
Walk Updates Check-in time on timeline
Train Optional check-in update with Markup
Ferry Optional check-in update with Markup
When your guests enter their flight number in their form, Your Porter App also tracks the flight status on the day of arrival and shows on the timeline.

Default Questions

Planned check-out time, actual email address (as most channels mask the real email addresses) and additional notes are our default questions. You can still opt-out to ask those questions but we think that you will keep them in your Guest Form. The planned check-out time which will be submitted on the form will automatically update the check-out time of that reservation in your timeline.

Guests can only enter check-out time within your Airbnb listing's check-out rules shown on top of each Guest Arrival Form.
Editing Default Questions in Guest Form
Default Questions in Guest Form

Custom Questions

If you want to ask particular questions or offer extra services via Guest Arrival Form, you can add Custom Questions. Here are some ideas about custom questions:

  • Are you bringing any pets?
  • Do you need an airport transfer for $75?
  • Did you read the house rules and accept?
Editing Custom Questions in Guest Form
Custom Questions in Guest Form

Guest List

If you need to collect or submit the full guest list for each reservation. You can ask for the guest list using Guest Arrival Form. You can choose which information to require for each guest. The form only allows submitting a max number of guests according to the limit in the reservation. Here is the data you may want to ask for each guest staying at your property:

  • Full Name
  • Date of Birth
  • Nationality
  • Country of Residence
  • Pasaport/ID Number
Editing Guest List Questions in Guest Form
Guest List Questions in Guest Form

After you are done with all of these settings above, you can click on the ‘Save’ button to create your Guest Arrival Form.

Please keep in mind that after the guest submits the form, you will be able to view all of the information by going to the reservation details from the Timeline or Reservations Calendar.

Add the Guest Arrival Form to your message template

When you have completed the Guest Arrival Form, you need to include it in a message template in order to send it automatically to your guests. If there is a message automation rule which uses a template with a Guest Arrival Form inside, your guests will automatically receive the link to the form inside the message.

In order to add your form to your message template, please go to the Messaging > Message Automation > Message Templates section and click on the template you want to edit. After that, click on the Add Guest Form button and choose a Guest Form you created before.

Adding Guest Arrival Form to Message Templates

Preview & Edit Guest Arrival Form

You can always preview your Guest Arrival Form after creating it by going to the Messaging > Message Automation > Guest Arrival Form > Preview section for the related form.

Moreover, it is possible to edit your Guest Arrival Forms later by going to the Messaging > Message Automation > Guest Arrival Form > Edit section.

Guest Arrival Form

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