FAQ

Answers to your frequently asked questions

Booking.com Integration

  • General Questions

    •   How can I connect my Booking.com properties to Your Porter App?
    • Go to Booking.com Extranet and click on your property. After that, click on Account on the top right corner of admin panel, choose Channel Manager. Start typing Your Porter App and select Your Porter App as your channel manager. Check out our documentation for connecting your Booking.com properties to Your Porter App.
    •   Which types of connection should I assign to Your Porter app as channel manager?
    • You can choose Reservations, Rates and Availability, Messaging as connection type. It is suggested to include all of them for a reliable connection.
    •   What is the next step after sending a channel manager request on Booking.com?
    • Go to Your Porter App and click Menu > Booking.com. Make a Request to connect your account to Your Porter App. After that, you will receive an email with detailed instructions.
    •   How can I match Booking.com rooms with the related Airbnb listings?
    • Go to Menu > Your Listings, and click Add Another Channel for the listing you want to continue with. After that, click Link Booking.com and choose the corresponding Booking.com room. Set your pricing rule, and choose payment processor. After matching with Airbnb listings, we will be notified that you are ready for activation.
    •   Can I match multiple Airbnb listings with single Booking.com room?
    • It is possible if you have more than one Airbnb listing which stand for the same Booking.com room. In this case, Booking.com will allow you to get multiple reservations for the same dates concluding that you have multiple rooms of the same property in real life.
    •   Can I connect only Booking.com properties without having an Airbnb listing?
    • Your Porter App is an Airbnb-dependent platform, therefore it is not possible to use Your Porter App if you list your properties only on Booking.com.
    •   Will my existing Booking.com reservations be imported to Your Porter App?
    • Of course, Your Porter App will export your existing reservations and add them to your calendar. Though, you should enter some information regarding these reservations manually like email of the guest.
    •   Can I manage my Booking.com inbox via Your Porter App?
    • When you connect your Booking.com property to Your Porter App, you will be able to manage all the conversation through our unified inbox. You can find it under Messaging > Booking.com Inbox.
    •   How can I send automated messages to my Booking.com guests?
    • If you go to Menu > Settings, and enable Send automated messages to other channels option, your automated Airbnb messages will be sent to your Booking.com guests as native platform messages.
    •   Why is my Booking.com admin panel limited after connecting to a channel manager?
    • Due to Booking.com channel manager structure, you need to control most of the operations through Your Porter App after the connection is established.
    •   Do I need to contact you if I want to modify the policies regarding Booking.com integration after activation?
    • Yes, you should let us know if you decide to make some changes regarding Booking.com integration such as changing the connection type, adding/deleting rooms, modifying rate plans, etc.
    •   Can I cancel my Booking.com reservations from Your Porter App?
    • You should handle the cancelation process in Booking.com by yourself, it is not possible to cancel reservations from Your Porter App.
  • Payment Processing via Stripe

    •   Do I have to use a Stripe account and collect payments through Your Porter App?
    • Although this is quite useful for hosts, it is not a required to activate credit card in your account in order to use Your Porter App as your channel manager. If your property in Booking.com is eligible for Payments by Booking.com or you want to handle credit cards manually, you can skip this feature.
    •   How can I connect my Stripe account?
    • You can link your Stripe account by clicking Add New Stripe Account on Menu > Booking.com > Stripe Accounts. If you do not have a Stripe account yet, you can create a Stripe account very easily. If you already have a Stripe account, you can Sign In by clicking the link in the upper right corner of the page. Please have a look at our documentation for Payment Processing via Stripe.
    •   Can I choose different Stripe accounts for different properties?
    • You can use different Stripe accounts for different properties on Booking.com, that's why you need to add your Stripe accounts first and then link them to your properties.
    •   How does the payment processing via Stripe work?
    • Whenever you receive a new reservation on Booking.com, we will create a customer object on your Stripe account. Once the credit card details are stored in your own Stripe account, you are able to charge the customer anytime you prefer according to your policies.
    •   How can I automate payment processing for Booking.com?
    • You can create an auto-payment rule from Menu > Booking.com > Prices and Payments, then we will charge your Booking.com guests automatically according to your rules. Just visit our documentation to see more details about collecting auto payments.
    •   Can I have multiple auto-payment rules?
    • Yes, you can add different auto-payment rules. You can collect the partial payment when you receive a reservation, and the remaining part will be collected by Your Porter App according to your rules.
    •   Can I cancel an upcoming auto-payment for a reservation?
    • Yes, you are always in control for your auto payment rules. You can go to Reservation Details > Auto Charge Details section.
    •   How can I collect security deposits for Booking.com reservations?
    • You can protect your property from any possible damage or misuse through Your Porter App. It is possible to authorize or charge a deposit from your guest, and even this process can be automatized. Please check out our Deposit Management feature.
    •   How can I see the credit card details of a reservation in Your Porter App?
    • Your Porter App never keeps the credit card information for high-security levels (PCI Compliance) required by Booking.com. We only forward the data to your Stripe account. Therefore, it is not possible to see the credit card details in Your Porter App.
    •   What happens if a guest submits an invalid credit card?
    • In that case, both you and your guest will receive an email indicating the credit card is invalid. Then, your guest needs to update the credit card details within 24 hours. If not, you are allowed to cancel the reservation without paying penalty.
    •   Is there any commission for payment processing via Stripe?
    • Although, there will be no charge on our side when you link your Stripe account, there is a transaction fee for each transfer that Stripe takes as commission.
    •   Why is my net payout for a reservation different than the amount I see in Booking.com?
    • While Booking.com shows the amount which guests pay, we show the net payout you make from a reservation after deducting the Booking.com's commission. This is the main reason behind the price difference you notice.
  • Rates & Availability Management

    •   How can I set different rates for Booking.com than Airbnb?
    • You can update rates and availability channel-wise. You just need to select Booking.com while making changes in Calendar > Pricing View. Here, you can also set up minimum duration of stay restriction on the basis of channels.
    •   How can I add a markup on my Airbnb rates for Booking.com?
    • Just go to Menu > Booking.com > Prices and Payments and here, you can set a markup rate. We add 15% on top of your Airbnb prices by default while updating your Booking.com rates. You can find more information about adjusting pricing rules for Booking.com.
    •   Which rate plan can I control from Your Porter App?
    • You need to choose one rate plan to control via Your Porter App. If you use multiple rate plans in Booking.com, you need to set other rates to be updated relatively to the rate which you control through Your Porter App.
    •   Can I have different currencies in Airbnb and Booking.com?
    • We usually suggest not to have different currencies between platforms to avoid any issue while syncing the rates. As a workaround, you can adjust the markup for Booking.com rates in a way that balances the currency difference.
    •   Does Your Porter App have any integration with smart pricing tools for Booking.com?
    • Your Porter App has integration with all the major smart pricing tools. We can periodically take the daily rates from Airbnb and push them to Booking.com on a daily basis with the markup you specified. To activate this feature, you should go to Menu > Booking.com > Prices and Payments > Enable Auto Price Push.
    •   If I change the rates and availability directly on Airbnb, will they be pushed to Booking.com?
    • If you want to keep editing your rates and availability directly on Airbnb, you should activate auto-sync from Menu > Booking.com > Prices and Payments > Enable Auto Price Push.
    •   Can I manually push the rates and availability from my calendar to Booking.com?
    • If you change something in Airbnb, and want to push it immediately to Booking.com, you can always manually trigger the sync from Menu > Booking.com > Push Prices and Availability.
    •   How can I add advanced restrictions like extra person pricing for Booking.com?
    • You can add special restrictions by going to Menu > Booking.com > Restrictions. Here, you can add restrictions different than Airbnb.
    •   How can I offer discounts/seasonal rules for Booking.com?
    • We do not have any control over your discounts/seasonal rules. You need to adjust them directly on Booking.com Admin Panel.
    •   Do you push the cleaning fee from Airbnb to Booking.com when I activate the syncing?
    • We do not push your cleaning fee from Airbnb to Booking.com. You need to set extra fees like cleaning fee on Booking.com Admin Panel.

HomeAway Integration

  •   Which channels from HomeAway family does Your Porter App support?
  • All the channels under HomeAway family such as Vrbo, HomeAway.com, Homelidays.com, Abritel.fr, FeWo-direkt.de, Bookabach.co.nz, Stayz.com.au are supported by Your Porter App.
  •   How can I connect my HomeAway properties to Your Porter App?
  • Here are the easy steps you should follow: Add the HomeAway family iCal link, Connect your HomeAway account, Match with Airbnb Listings, and Adjust Pricing Rules. Please have a look at our documentation about HomeAway integration.
  •   Do I need to add iCal link of my HomeAway listings to Your Porter App?
  • Yes, first you should import the iCal link of your listings from HomeAway into Your Porter App by going to Menu > Your Listings > Add Another Channel. Please check our documentation about linking other channels by adding calendar links.
  •   Can I add more than one HomeAway family iCal link to a listing?
  • It is enough for us to have one iCal link of HomeAway, the umbrella brand of whole family, added to sync your reservations/rates/availability through all channels.
  •   How can I link my HomeAway account with Your Porter App?
  • As a second step, you should go to Menu > Channel Manager > HomeAway > Accounts > Add New HomeAway Account, and link & verify your HomeAway account by entering your credentials.
  •   How can I match my HomeAway listings with related Airbnb listings?
  • Your HomeAway listings will be ready to match with the related Airbnb listings on your account. You just need to go to HomeAway > Accounts > Match Listings and select the related Airbnb listing from the list.
  •   How can I set different rates for HomeAway than Airbnb?
  • You can update rates and availability channel-wise. You just need to select HomeAway while making changes in Calendar > Pricing View. Here, you can also set up minimum duration of stay restriction on the basis of channels.
  •   Can I add a markup on my Airbnb rates for HomeAway?
  • After you complete the matching process, you can adjust the markup rate for HomeAway by going to HomeAway > Rates > Edit. You can set a negative/positive markup as a fixed amount or percentage.
  •   Does Your Porter App have any integration with smart pricing tools for HomeAway?
  • Your Porter App has integration with all the major smart pricing tools. We can periodically take the daily rates from Airbnb and push them to HomeAway on a daily basis with the markup you specified. To activate this feature, you should go to Menu > HomeAway > Rates > Enable Auto Rate Push.
  •   If I change the rates and availability directly on Airbnb, will they be pushed to HomeAway?
  • If you want to keep editing your rates and availability directly on Airbnb, you should activate auto-sync from Menu > HomeAway > Rates > Enable Auto Rate Push.
  •   Can I manually push the rates and availability from my calendar to HomeAway?
  • If you change something in Airbnb, and want to push it immediately to HomeAway, you can always manually trigger the sync from Menu > HomeAway > Push Rates.
  •   How can I set up extra fees/discounts for HomeAway?
  • We do not have any control over your extra fees like cleaning or extra person pricing rule, you need to adjust them directly on HomeAway.
  •   Is there a limitation on the number of HomeAway listings to use Your Porter App?
  • There is not a limitation on the number of listings, you can use Your Porter App as channel manager even if you have less than 5 HomeAway listings.
  •   Can I manage my HomeAway inbox via Your Porter App?
  • When you connect your HomeAway account to Your Porter App, you will be able to manage all the conversation through our unified inbox. You can find it under Messaging > HomeAway Inbox.
  •   How can I send automated messages to my HomeAway guests?
  • If you go to Menu > Settings, and enable Send automated messages to other channels option, your automated Airbnb messages will be sent to your HomeAway guests as native platform messages.

Messaging

  •   Can I conduct guest communication for each channel directly from Your Porter App?
  • You can conduct communication with your Airbnb, Booking.com and HomeAway guests through Your Porter App. You need to go to Messaging section, every icon will lead you to the specific inbox of that channel.
  •   How can I contact my guests directly without searching in the inbox?
  • If you go to Reservation Details, you will see the guest communication icons on top of the page. They will forward you directly to the related conversation.
  •   How can I create a new message automation rule?
  • You can create automated messages by going to Messaging > Message Automation > Create New Rule. Here you need to choose the message type, schedule & timing, which listings you wish to include, and the message template. Please check our documentation about creating new message automation rule.
  •   What kind of automated messages can I send through Your Porter App?
  • You can send automated platform messages (Airbnb, Booking.com, HomeAway), emails, and SMS messages to your guests.
  •   Do you have any additional fees for text (SMS) messages?
  • No, automated SMS messages do not require any additional fee, they are included in our Pro-Host subscription plan.
  •   What happens if my guests reply to automated text messages?
  • Automated text messages are designed for one-way communication (i.e. they are sent from an unreachable phone number) but whenever a guest replies to your text message, we forward it to you as an email and push notification to not to lose track of conversation.
  •   How can I send my automated Airbnb messages to other channels such as Booking.com and HomeAway?
  • If you go to Menu > Settings, and enable Send automated messages to other channels option, your automated Airbnb messages will be sent to your Booking.com & HomeAway guests as native platform messages.
  •   How can I manage / edit / delete my message automation rules?
  • If you go to Messaging > Message Automation > Automation Rules, you can view all the rules you have created so far. They are grouped under their triggers: Confirmation, Check-in, and Check-out. You can switch on/off your rules as well as modify by clicking on Edit option.
  •   Can I apply advanced filters to my message automation rules?
  • If you go to Message Automation > Automation Rules > Advanced Settings, you can customize your message automation rules by our advanced filters such as last-minute reservation, duration of stay, number of guest, etc. Here you can find more details about advanced message settings.
  •   How can I keep track of my automated message activity?
  • You may want to turn off upcoming automated message jobs, or see the status of your previously delivered messages. To do that, you should go to Messaging > Message Automation > Automated Message Activity.
  •   How can I create my own message templates?
  • You can create your own templates from Messaging > Message Automation > Message Templates. You can also attach a file, add a tag, and insert your guest arrival form link into your template. You can visit our documentation about message templates.
  •   Can I use my message templates in channel inboxes as well?
  • Yes, you can send your message templates directly from the inbox of each channel. You just need to select the template by clicking on the icon on the left of typing bar, then you can edit before sending.
  •   Can I add different language options to my message templates?
  • Each template can have different versions in different languages, you just need to select the language from Message Templates > Language, and write down the text. We will automatically detect the language of your guest and send the related template accordingly. Please note that the default language is English.
  •   How can I generate custom tags and insert to my message templates?
  • If you have variable data for different listings like Wi-Fi codes, addresses, instead of creating a different templates, you can have a master template, and insert custom tags on it. You can create by going to Messaging > Message Automation > Custom Tags, and find more information about custom tags here.
  •   How can I create guest arrival forms to collect more information before their arrival?
  • If you want to collect necessary information before your guest's check-in like estimated arrival time, contact details, special notes or a full list of guests, you can go to Messaging > Message Automation > Guest Arrival Form, and create one. Please just have a look at more details about guest arrival forms.
  •   Where can I find the responses once my guests submit the Guest Arrival Form?
  • After your guests submit their arrival forms, you will receive push notification, and the reservation details are automatically updated according to the information they specified. You just need to go to Reservation Details page to check.
  •   How can I boost my response rate to Airbnb inquiries via Your Porter App?
  • Since lower response time is one of the key metrics in Airbnb search results, you can enable Your Porter App's Auto Inquiry Response feature from Messaging > Auto Inquiry Response. We will answer your initial inquiries automatically if you do not respond to them in a given timeframe. You can have a look at details of Auto Inquiry Response here.
  •   How can I automate the review process for my Airbnb guests?
  • You can automate your review process and give 5-star reviews to your guests with Your Porter App, this will increase your chance to get reviews in return. You can enable this feature from Messaging > Auto Review, you can either use our review pool or write down your own review template. Check out our documentation about Auto Review feature.
  •   How can I send one-time messages (email/SMS) using my templates?
  • Apart from automated messages, you may want to send email, SMS, or WhatsApp messages to your guests using your templates. You can do this from Messaging > Send Single Message.

Calendar

  • Reservations View

    •   Can I see the calendar in a monthly view?
    • You can display the reservations calendar by month for each listing. Just go to Calendar > Reservations View, and click on the calendar icon at the top right-hand corner of the screen.
    •   How can I change the date interval displayed on the calendar?
    • In order to move onwards or backwards through the dates, you should use buttons on the top-right corner of the calendars.
    •   Can I change the calendar start date?
    • Yes, you should go to Menu > Settings > Calendar Start Date, and select how many days from the past you want to start the calendar.
    •   How can I remove the demo listing and group from my account?
    • You can remove your demo listing by going to Menu > Your Listings > More and click on Delete. Then you can also delete the group by clicking on edit.
    •   How can I import my Airbnb listings to Your Porter App?
    • Since Your Porter App is an Airbnb-dependent platform, you need to link your Airbnb account beforehand. In order to do that, you should go to Menu > Channel Manager > Airbnb and click Connect Airbnb Account. After that, you will be able to select your listings to import into Your Porter App. Please see our documentation about connecting your Airbnb account.
    •   How can I add a new group /change its color?
    • You can add a new group from Menu > Your Listings > Add New Group, and change the color of your groups by clicking on edit on the right-hand side.
    •   Can I change the dates of a reservation?
    • You can change reservation dates in two ways: go to Calendar > Reservations View and click on the reservation you want to alter. A new page will appear and you can update check-in and check-out dates with a click on them. Or go to Menu > Recent Reservations and click on the reservation you wish to change.
    •   How can I add a manual reservation?
    • You can add a manual reservation for a listing in two ways: go to Calendar > Reservations View and mark the date range on which you wish to create a new reservation or click on the Menu > Add New Reservation. A pop-up will be opened, here you can fill in the reservation information including dates, guest and payout details.
    •   How can I delete a reservation from calendar?
    • You can remove the reservation by going to Calendar > Reservations View. Here, click on the reservation you wish to delete, a new page will be opened and you will see reservation details. At the bottom of the reservation form, click Delete Reservation.
    •   For which channels can I delete reservations?
    • You can only delete Booking.com, direct booking website, and manual reservations. Since we have iCal connection for other channels like Airbnb and HomeAway, it is not possible to delete reservations from them.
    •   If I delete my reservation, does it automatically get cancelled on the specific channel as well?
    • In that case, the reservation will only be removed only from your calendar, you should handle the cancelation process manually.
    •   Can I move an existing reservation into another listing?
    • It is not possible to move a reservation from one listing into another listing on your end. You can delete the old reservation and create a manual reservation in the new listing for that purpose.
    •   How can I update guest information and reservation details?
    • You can update the reservation details by going to Calendar > Reservations View. Here, click on the reservation, details of which you want to alter, and edit the information about guests, check-in and check-out time, payout details and much more.
    •   Can I control my automation rules as reservation based?
    • If you go to Reservations Details screen, you will see all message and task automation rules for that reservation. There, you can check the status of your automation rules, and stop them if needed.
    •   How can I export my reservations to Excel?
    • In order to export your reservations to an Excel file by selecting the listings, content, and date, you should go to Menu > Export Reservations. Please have a look at our documentation about exporting reservations to Excel.
    •   How can I share my calendar with the 3rd parties?
    • You can create shareable links for your calendars by choosing which listings to display or which information you want to include from Menu > Share Calendar. You can check out the details of sharing calendar with the 3rd parties here.
  • Pricing View

    •   How can I manage daily rates and availability through Your Porter App?
    • You can update your nightly price by going to Calendar > Pricing View at the right corner of the screen and clicking the white boxes under the price. In the pop-up window that appears, enter daily price and availability you wish to change for the selected listing. You can have a look at how to control pricing view in calendar.
    •   How can I set minimum length of stay restriction for specific days?
    • You can set minimum length of stay for specific days through Your Porter App. After selecting the days, on the new page, you can see Minimum Duration of Stay section and fill it accordingly.
    •   How can I change rates and availability for each channel separately?
    • When you select the dates in Calendar > Pricing View, you will be able to choose the channels you want to update rates and availability for on the new page.
    •   What does R or B letters in some dates mean?
    • In Pricing View, you directly see your Airbnb calendar and prices. The letter R is for 'Reserved' which means you have an Airbnb reservation while the letter B is for 'Blocked' which indicates that your listing is not available for that day. When you get a reservation from another channel than Airbnb, we block your calendar in Airbnb, so you see 'B' again.
    •   Does Your Porter App have any integration with smart pricing tools?
    • We have an integration with all the major pricing tools, including BeyondPricing, PriceLabs, and Wheelhouse. If you use these tools for adjusting your price on Airbnb, we will get the adjusted price in real time, and can even push them to Booking.com and HomeAway.
    •   May I keep the smart pricing function of Airbnb enabled?
    • If you keep the internal smart pricing option of Airbnb enabled, we are not able to make changes on your prices. So, you should disable that feature in Airbnb to continue updating your rates through Your Porter App.
    •   What does "Connect your Airbnb account" alert mean?
    • When you see Connect your Airbnb account alert on your pricing calendar, it means either your Airbnb account has not been connected to Your Porter App, or you did not choose the Linked Airbnb account as Primary host. You can link your Airbnb account from Menu > Channel Manager > Airbnb, and check primary hosts from Menu > Your Listings > Details.

Website Builder

  • Setup & Onboarding

    •   How can I create a direct booking website through Your Porter App?
    • You can create your direct booking website by going to Menu > Website Builder > Create New Website. After you create your website, there is one more step on our end. When we complete this step and activate your website, we will let you know in a few hours. Please have a look at our documentation regarding creating a direct booking website through Your Porter App.
    •   Can I use my own domain while building a website via Your Porter App?
    • Of course. In order to use your own domain, we have an additional package on top of your Your Porter App subscription. Please contact us or simply make a request with your own domain for further instructions & details regarding our self domain package.
    •   What may differ if I use my own domain instead of Your Porter App's subdomain?
    • Having a special domain would be helpful for creating a brand value, your potential guests will know that you are professionally concerned with vacation rental business. However, the same booking functionality works with our 'staydirectly.com' subdomain as well.
    •   Where does Your Porter App take my listings' details from?
    • We get all the required information regarding your listings from Airbnb and then, push them to your direct booking website. After we create your website, you will able to update your listing's details as you wish.
    •   Can I set different rates for my direct booking website than Airbnb?
    • We take the daily base prices from your Airbnb calendar. However, in Rates & Payments section, Rate Markup sets the percentage that you want to put on top of your Airbnb rates for your website. This markup rate can also be negative if you would like to offer lower prices than Airbnb.
    •   How can I customize my direct booking website's visual settings?
    • You can customize the look of your website by going to Menu > Website Builder > Edit Website > Visual Settings. We provide 8 different templates which affect the colors and texts on your website, you can also insert a logo and header image to your website.
    •   Can I add/remove listings after my direct booking website is activated?
    • You can determine which listings will be listed on your website by going to Menu > Website Builder > Edit Website > Listings. There, you can add/remove listings any time you want.
    •   How can I refresh/update my listings' details on my direct booking website?
    • If you go to Menu > Website Builder > Edit Website > Listing Details, you will see all the information related to your listings on your direct booking website. Whenever you want to retrieve the latest available data from Airbnb, you can click Refresh button at the top of this section.
    •   Can I deactivate my direct booking website any time I want?
    • You can easily activate/deactivate your direct booking website by going to Menu > Website Builder > Edit Website > Website Details > Website Status section.
    •   How can I change my website's domain?
    • You need to contact us for editing or changing the domain of your website. Even if you created your initial website with our subdomain, you can always switch to your own domain later on. The same is valid for switching to our subdomain from your own domain.
    •   Can I keep track of my direct booking website's statistics via Google Analytics?
    • If you have a Google Analytics account, you can insert the tracking code into your direct booking website by going to Menu > Website Builder > Edit Website > Website Details.
    •   How can I boost the SEO performance of my direct booking website?
    • Your Porter App’s direct booking website is designed with SEO in mind. If you have a Google Search Console account, you can increase the Google search performance while receiving some insights regarding your website. Here, you can find more details about SEO for the direct booking websites.
    •   How can I include additional pages on my direct booking website?
    • You can add some more pages to your website such as ‘Terms And Conditions’ by going to Menu > Website Builder > Edit Website > Additional Pages. Some improvements like adding a blog page are planning to be released soon.
    •   Can I add multiple language options to my direct booking website?
    • Although multiple language option has not been offered on direct booking website yet, you can create unlimited websites and fill in the descriptions in any desired language from Menu > Website Builder > Edit Website > Listing Details.
    •   Is there a quota for creating different websites through Your Porter App?
    • No, you can build unlimited direct booking websites via Your Porter App. Besides, using our subdomain does not require any additional cost in Pro-Host plan even if you create multiple of them.
    •   Will the reservations from my direct booking website be synced with my calendar in Your Porter App?
    • Your direct booking website will include your up to date calendar, and when you receive a new reservation, it will be synced with the channels you have on Your Porter App.
    •   How can I send automated messages to guests book through my direct booking website?
    • If you go to Menu > Settings, and enable Send automated messages to other channels option, your automated Airbnb messages will be sent to the guests from your direct booking website as email. If you have email automation rules additionally, they will be sent to your direct booking website guests as well.
  • Getting Online Payments

    •   Can I accept online payments on my direct booking website?
    • If you link your Stripe or PayPal account to Your Porter App, you can receive online payments from your direct booking website. You can even automatize the payment process by adjusting the rules in section.
    •   How can I connect my Stripe account to Your Porter App?
    • You can link your Stripe account by going Menu > Website Builder > Stripe Accounts > Add New Stripe Account. If you do not have a Stripe account yet, you can create a Stripe account easily. If you already have a Stripe account, you can Sign In by clicking the link in the upper right corner of the page.
    •   Can I receive payments to different Stripe accounts for different listings?
    • Yes, you can link different Stripe accounts to different listings. After you added your Stripe accounts to Your Porter App, you need to go to Edit Website > Listing Details > Payout Option, and select the related Stripe account for your listing.
    •   How does the payment processing through Your Porter App work for Stripe?
    • Whenever you receive a new reservation from your direct booking website, we will create a customer object on your Stripe account if the credit card is valid. Once the credit card details are stored in your own Stripe account, you are able to charge the customer anytime you prefer according to your policies.
    •   Can I collect security deposits for the reservations from my direct booking website?
    • You can protect your property from any possible damage or misuse through Your Porter App. It is possible to authorize or charge a deposit from your guest automatically. Please check out our Deposit Management feature.

Subscription & Billing

  •   How can I start using Your Porter App?
  • As Your Porter App offers a free trial period for 21 days, you can simply register and start using all the premium features without any commission or setup fee.
  •   When do I need to subscribe to Your Porter App?
  • You need to subscribe to Your Porter App before your free trial period ends; otherwise, your account will be suspended until further notice. No worries, even if you subscribe beforehand, there will be no charge until your trial period ends.
  •   How can I subscribe to Your Porter App?
  • In the desktop/web version of Your Porter App (app.yourporter.com), you need to go to Menu > Profile > Billing Information. After you click Add New on the payment method, your subscription page will be opened. There you can click Subscribe Now, and submit your credit card details.
  •   Which payment methods can I use while subscribing?
  • You can use any credit or debit card to subscribe to Your Porter App, just be sure that your card is enabled for online purchases.
  •   Which subscription plan should I choose?
  • If you would like to use all the premium features of Your Porter App, you should subscribe to the Pro-Host plan. You can find a detailed comparison of subscription plans here.
  •   What is the advantage of yearly payment option?
  • In the yearly payment option, you will have a discounted rate on both Expanding and Pro-Host plans, and your subscription will be renewed annually.
  •   Am I charged for the listings which do not have any reservations?
  • In the monthly payment option, you will be only charged for your active listings. If you have a low season in your business, you do not pay for the listings which do not have any reservations during a billing period.
  •   Can I have an additional discount as a corporate user?
  • If you are a property manager with more than 20 listings, you can get in touch with us and enjoy corporate discounts after the 20th paying unit.
  •   Does Your Porter App have a partner program?
  • If you would like to promote Your Porter App and attract more Airbnb hosts to our platform, we have an affiliate program that you may be interested in. Please contact us to learn more about our partner program.
  •   How can I update my billing details?
  • You can see and Edit your billing details by going to Menu > Profile > Billing Information on the desktop/web version of Your Porter App.
  •   Where can I see my invoices?
  • If you go to Menu > Profile > Billing Information on the desktop/web version of Your Porter App, you can find your invoices under the Invoices section.
  •   Can I change the credit card registered to my account?
  • Yes, you can always update your payment method by clicking Add New under Menu > Profile > Billing Information on the desktop/web version of Your Porter App.
  •   Can I change my subscription plan later on?
  • Yes, if you are registered to Expanding Host initially but using some premium features covered by only Pro-Host plan, you will be upgraded to Pro-Host automatically. If you want to downgrade to Expanding Host, you should disable those features and contact us in this regard.
  •   What happens if I add/remove listings while already subscribed to yearly payment option?
  • In yearly subscription plans, you pay for a maximum number of listings during a period. If you go over your initial subscription limit, we charge you for these listings prorated until the end of the current yearly subscription cycle. Although a refund is not possible for annual subscriptions, you can remove and add different listings within that limit of your account. Even some of your listings go out of business, you can add new listings instead of them in the future free of charge.
  •   What happens if my inactive listing receives a reservation during the current billing period?
  • When you subscribe to Your Porter App by the monthly payment option, you are charged at the beginning of each month. A listing may not have a reservation at the beginning of a month, but it can receive a reservation during that month. In this case, we add the payment of that listing to your next invoice to balance the previous billing period.
  •   How can I cancel my subscription on Your Porter App?
  • Although we do not want to lose you in any case, you can simply contact us to end your subscription.

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